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  • Employee Surveys

Employee Surveys

The level of employee engagement, compliance with our policies and people management standards are monitored at divisional level through employee and customer feedback and internal human resource management systems.

The views of our employees matter. To gauge engagement in the business, we conduct separate employee surveys. The examine employee opinion on a variety of aspects of our business including issues such as safety, employee morale, working environment and manager relations.

Highlights of our latest surveys are recorded below.

UK Bus

The 2012 UK Bus survey had a response rate of 55% (up 6% on 2011). Particularly positive scores were noted in the following areas.

  • Understanding of personal obligations regarding safety (95%)
  • Role played in helping the business achieve its objectives (89%)
  • Safety is taken seriously by the business (87%)

UK Coach

UK Coach targeted an increase in response rates to its 2012 employee surveys which are undertaken twice annually. This led to an increase in participation from 49% to 88% and overall employee satisfaction increased slightly during a challenging year to 75%.

Each area of the business has nominated one of their team as an engagement champion and this team of 25 champions have been instrumental in raising the profile of the survey, encouraging responses, communicating the results and holding focus groups to ensure the resulting action plans achieved the desired results. Local action plans are in place in all areas of the business as well as a business-wide action plan which addresses the key areas of communication and recognition.

North America

Highlights from the fourth quarter 2012 employee survey in North America included the following statistics.

  • Employees clearly understand what is expected of them at work (95.7%)
  • Feedback from employees to managers is acted upon (92.8%)
  • Employees understand the goals and priorities of the company (90.7%)

The overall level of employee satisfaction in 2012 was 86%, the third consecutive year of improvement.

Our People Value

We develop the talents, reward the exceptional performance and respect the rights of all our employees.

  • People
NEX_people.jpg NEX_people.jpg
National Express Group

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 882 million journeys on our services in 2017.

National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560.

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