Our award winning Safer Travel Partnership with Transport for West Midlands (TfWM - formerly Centro), West Midlands Police and British Transport Police has led to a 61% fall in on-board anti-social behaviour and crime over the last five years, according to independent figures.
We fund two of the Safer Travel Police team's officers and have doubled the number of National Express West Midlands inspectors who join them on standard operations.
The Safer Travel team use a variety of tactics, including targeted patrols based in known hot-spots and tip offs from the public; such as 'gateways' (high profile checks of all buses as they pass a particular location) on main roads into city centres, and travelling undercover. The team also use mobile CCTV cameras and remote monitoring of cameras.
The officers use intelligence fed to them through the Safer Travel Partnership's 'See Something Say Something' initiative. This provides the travelling public with a discreet way to report nuisance and anti-social behaviour on the bus network. This can be done by texting 'bus' then details including time, date, location and route number to 83010, downloading the free 'See Something, Say Something' phone app, or by reporting via the website www.safertravel.info, where general Safer Travel advice can also be found.
Customer feedback has provided crucial information to help police reduce crime and anti-social behaviour. Information received is used by the Safer Travel team to pinpoint any particular hotspots and take action.
The Safer Travel team also go into schools to teach children the importance of good behaviour on public transport, building on the 20,000 youngsters met by National Express West Midlands employees last year.