Our ambition is to be the safest mass transit operator in the communities we serve
Aim (the NX Difference)
To deliver our ambition we target:
- zero responsible fatalities;
- an annual reduction in FWI/million miles; and
- the leading safety credential in each market.
Approach (the NX Promise)
Safety remains our top priority. We seek to achieve our ambition through clear process and policies, investment in technology and systems, and a culture that prioritises safety. Our Group CEO has overall responsibility for safety, supported by the Group Safety Director divisional leadership teams.
Oversight of our safety performance sits with the Safety & Environment Committee. Details of how it conducts this role and the activity it has carried out during 2020 are included the Safety & Environment Committee Report.
Progress during the year
During 2020, we continued to progress and update our well established safety systems as well as introduce additional procedures and measures in response to the pandemic.
Our Driving Out Harm initiative, introduced in 2011, encompasses our policies and procedures and drives our safety culture over time. As part of its progression, in 2017 we launched five new Global Safety Policies (GSPs) covering a number of driver and vehicle standards with a target to fully implement these by the end of 2020. Despite the additional work needed to address Covid-19, we achieved this target.
We also continued the roll-out of the Lytx DriveCam driver monitoring and coaching system across our global fleet, and extended risk profiling which creates risk scores for individuals. In UK coach, we were able to introduce a driver fatigue alert system into more than 400 vehicles. This has already lead to a 50% reduction in fatigue-related safety events.
To measure our safety performance we use a Fatalities and Weighted Injuries (FWI) index, based on a approach used by the UK rail industry. During 2020 we adjusted the index to remove non-responsible minor injuries, and have restated the prior year figures to reflect this.
Our score for 2020 was 1.824 (0.004 on a normalised million-mile basis) which is marginally higher that the score for 2019, which at 1.780 (or 0.003 on a normalised million-mile basis) was our best ever FWI score. Whilst this higher score is disappointing it is significantly better than our historical performance.