Our Excellence Value: The leader in every market we operate in, trusted to deliver service excellence, consistently
By being excellent in all that we do we will meet customer expectations, deliver industry-leading services, be a company people are proud to work for and act as a willing and constructive partner. We also believe that Excellence means we are as cost efficient as we can be.
We launched Excellence as a fifth Value because we want all parts of the business to focus quality and excellence. Our UK and ALSA divisions have achieved consistently high scores in the European Foundation for Quality Management assessments, with these businesses attaining five stars.
