We have five people management standards across the Group as follows:
1. Recruitment Excellence
To get the right person into the right job at the right time at any level in National Express
To ensure that every new employee is engaged with our Vision and Values and understands the business, policies, practices, safety rules and standards of the area in which they work
3. Performance Management
To enable all our people to meet and exceed job requirements each year, linked to our core Values
4. Talent Management
To ensure all our people reach their full potential in National Express
5. Workplace Rights
To sustain an open, fair and supportive environment for all those who work for our company. Read our workplace rights policy.
Compliance with our approach and our people management standards is monitored at divisional level through employee feedback (including the whistle blowing mechanism), customer feedback and internal human resources measurement systems.
The views of our employees matter. To gauge engagement in the business we conduct separate employee surveys in our divisions. They examine employee opinion on a variety of aspects of our business including issues such as safety, employee morale, working environment and manager relations.