We and our subsidiary companies are committed to the highest standards of quality, honesty, integrity, openness and accountability. Whistleblowing means deciding to tell somebody official about something that is going on, or you believe is going on, within a company which is illegal or criminal, or that endangers people or the environment, or is against the rules that apply to the business.
This may include:
- Actions which endanger the health or safety of employees or the public;
- Criminal offences;
- Failure to comply with legal obligations;
- Harassment and victimisation;
- Financial fraud or mismanagement;
- Breach of any of our internal policies or procedures;
- Unauthorised disclosure of confidential information;
- Actions likely to damage our reputation;
- Actions which cause damage to the environment; and
- Actions which are intended to conceal any of the above.
We hope that in many cases, people will be able to raise any concerns with management. However, sometimes people feel they can't speak openly and honestly to their managers or are concerned about the consequences if they speak up or that their concerns will not be taken seriously. National Express does not believe that it is in anyone's interest for people with knowledge of wrongdoing to remain silent and encourages people to phone the helpline that is run by an independent third party provider that specialises in this kind of service.
We do not take these matters lightly, and we will take the lead in investigating all genuine complaints thoroughly. We will work together with the appropriate people to find an answer to the problem.
We aim to encourage openness and will support people who raise any genuine concerns under this policy, even if they turn out to be mistaken. People who raise a genuine concern under this policy will not be at risk of losing their job or suffering any form of retribution or harassment as a result. This policy does not, however, extend to anyone who maliciously raises a concern that they know is untrue.
The relevant telephone numbers for the helplines are as follows:
Calls from the United Kingdom - 0808-234-0137 (English)
Calls from Spain – 900-98-1221 (Spanish)
Calls from North America - 1-877-907-2683 (English)
Calls from Germany – dial access code 0-800-225-5288 followed by 877-907-2683 (German)
Calls from Morocco – dial access code 002-11-001 followed by 0801-020-304 (Arabic)
Calls from Bahrain – 800-81685 (English and Arabic)