Safety is our priority. Ultimate responsibility for managing our performance rests with Dean Finch our Chief Executive Officer and the Managing Directors/Chief Executive Officers of each our business divisions. Support is provided by the Group Safety Director Alison Forster. All are members of the Group Executive where safety performance is reported monthly. Safety performance is reported regularly to the Board.
Global Safety Standards
Our approach applies our Global Safety Standards which set out clear behaviours which we expect all our staff to demonstrate at all times. They set out minimum requirements in 12 key areas, including competence and fitness, risk assessment, accident investigation and safety audit.
Group Safety Plan
The Group develops a Safety Strategy every five years which includes setting objectives and quantifying targets. Key activity areas are highlighted to deliver targeted improvements. As part of this process we undertake peer group comparison analysis to support the organisation in striving to be "best in class". The Strategy is reviewed and updated annually and includes the setting of annual targets and the development of initiatives to address specific issues.
The Chief Executive or Managing Director of each division has full responsibility for the management of safety within that division. Support is provided by Group operations where this is appropriate and necessary. Each divisional head must ensure that the business complies with national and local requirements in relation to its safety policies.
They are also tasked with ensuring that the division complies with Group requirements such as the Global Safety Standards and the Golden Rules. They are required to ensure that each division applies local, national and industry-based standards for the development and maintenance of safety management systems and to provide comprehensive resources as required to meet the safety needs of the business.
An assurance process is in place which includes annual independent safety audits in each division and an annual independent audit of the Corporate Governance of safety. Read our independent safety review on 'Safety in North America' by Arthur D Little, the independent safety consultant at National Express.
Continuous improvement in safety is very important to the Board, so each year we carry out an independent external review of our safety programme. This review is presented to the Group Executive and Board and actions arising from recommendations are monitored by the Chief Executive.
Driving Out Harm
Driving Out Harm, our Group-wide safety initiative, was launched in 2011 with the aim of embedding a Global Safety Culture throughout our business divisions.
Its priorities are:
- Driving safely
- Working safely
- Leading safely
- Ensuring we have safe vehicles
Its objective is the continued reduction in harm to people, and also to property.
Underpinning Driving Out Harm is the belief that safety is a personal responsibility of every employee. We have a set of Golden Rules of Safety which set out personality responsibilities, and everyone is required to comply with them.