National Express aims to ensure that it suppliers meet high standards with respect to both the conduct of their business and their management of social, ethical and environmental issues. National Express’s aim is for its suppliers to abide by the company’s business vision and values of excellence, safety, customer, people, community, as well as respecting the principle of free and fair competition.
National Express expects its suppliers to comply with the following standards. Suppliers unable to meet these standards or who subsequently discover that they fall short of one or more standards, are expected to inform National Express of the fact and to undertake remedial action as soon as possible. National Express retains the right to take appropriate measures in case of significant breach of laws and regulations and in case of potential significant financial and/or reputational direct loss to National Express.
Complying with Laws and Regulations
All suppliers must comply with applicable laws and regulations. They are expected to honour applicable industry standards, international treaties, and internationally-accepted standards and agreements relevant to their activities.
Suppliers’ Systems and Controls
Suppliers are expected to understand and demonstrate the business conduct, social and environmental issues involved in their activities. They are expected to establish, maintain and demonstrate governance and control systems which are appropriate to the nature and scale of their activities, and the level of business conduct, social and environmental impacts and risks.
Suppliers are also expected to have established systems for managing their own suppliers, and for ensuring that appropriate standards of business conduct, social and environmental behaviour are applied in their own procurement decisions.
Suppliers will conduct their business with National Express and other customers in a responsible manner, and abide by minimum standards of business integrity and applicable laws and regulations. These include, but are not limited to, standards on bribery and corruption, money laundering competition, fair payment, fair representation, conflicts of interest, and product safety.
Bribery and Corruption
Suppliers are strictly forbidden from offering any bribe (consisting of money or anything of value), irrespective of their worth, its results, local custom, the tolerance of such payments, or the alleged necessity of the payment in order to obtain or retain business or any other advantage. Suppliers are forbidden from seeking to obtain new business or any other improper commercial advantage by allowing undue payments to be made.
Preventing Money Laundering
Suppliers shall not participate in any activity aimed at laundering money. In addition they must not provide assistance to any person or organisation trying to benefit from proceeds of a criminal act or illegal activity or controlling funds invested for the benefit of a terrorist organisation.
Suppliers shall refrain from directly or indirectly engaging in any discussion or activity that constitutes anti-competitive behaviour or in any other way violates anti-trust provisions.
Suppliers are expected to acquire products and services in accordance with sound business practice, for legitimate commercial reasons, and will provide an appropriate remuneration and payment terms for goods and services rendered.
Suppliers are expected to fairly represent the benefits of their goods, products & services in ways that are fair, clear and meet with customers evolving long-term needs. They should not take unfair advantage through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair dealing practice.
Conflicts of interest
Any National Express employee should avoid any actual or apparent conflict of interest. Suppliers are required to communicate potential conflicts of interest immediately to National Express Group Purchasing. Suppliers will also be asked as part of any initial interaction to declare any such know connections to National Express which may be deemed a conflict of interest. Dependent on the serious nature of the conflict of interest, failure to declare a known conflict of interest may result in a contract with a supplier being terminated.
Suppliers are expected to provide goods & services that meet agreed or legally required standards for consumer health and safety, including those relating to health warnings and safety information.
Suppliers are expected to recognise and demonstrate they either avoid or minimise any adverse impacts and risks of their activities on social well-being, particularly where they are directly involved in the provision of human resources or make use of a workforce, for instance in manufacturing or assembly.
Eliminating forced or compulsory labour
Suppliers should not use forced or compulsory labour practices, and must demonstrate they take steps to ensure they do not contribute to the use of forced or compulsory labour, in compliance with the core standards of the International Labour Organisation.
Effectively abolishing child labour
Suppliers should not use child labour, and must take steps to ensure they do not contribute to the use of child labour, in compliance with the core standards of the International Labour Organisation.
Suppliers should provide the wages, benefits and conditions of work, that represent just and fair remuneration with transparent payment terms within the framework of government policies and in compliance with the standards of the International Labour Organisation. These wages, benefits and conditions should reflect the economic position of the supplier, but must also be sufficient to satisfy the basic needs of workers and their families. Suppliers are expected to provide all workers with written and understandable information about their terms and conditions of employment, including payment.
Suppliers are expected to ensure that working hours comply with national legislation and applicable international guidelines.