Driving out harm

The Driving Out Harm programme encourages staff to make sure that their workplace is safe and that they put the safety of customers and colleagues first at all times.

Driving Out Harm (1)

The programme has been running since 2011 and is supported by training and internal marketing activity including posters, pledge cards, training booklets and brochures. It has its own brand for use at internal events and training programmes.

Every member of staff pledges to follow the Golden Rules of safety. There are role specific Golden Rules for different jobs.

For example, the Golden Rules for bus and coach drivers are as follows:

I will always:

  • Put the safety of passengers first
  • Be fit for work (no alcohol or drugs and fully rested)
  • Check my vehicles and only drive if it is safe
  • Drive safely and drive defensively
  • Report all accidents, injuries and near misses

Each year we independently review the progress in implementing the Driving Out Harm programme.

The Driving Out Harm programme has helped deliver significant reductions in safety incidents since it was launched. The Group uses the Fatalities ad Weighted Injuries (FWI) Index to measure safety performance. This weights injuries by severity to give an overall standard based score.

The FWI score recorded for 2020 represented a 71.9% improvement since 2018.


improvement in FWI score since 2019