Social capital
Social capital
Improving the accessibility and affordability of public transport is central to our business.
Community
Our ambition is to be a trusted partner to the communities we serve.
Aim (the NX Difference)
To deliver our ambition we target:
- 1% of PBT invested in community activities every year; and
- stakeholder surveys demonstrating high trust scores.
SAFETY
Our ambition is to be the safest mass transit operator in the communities we serve
AIM (THE NX DIFFERENCE)
To deliver our ambition we target:
- zero responsible fatalities;
- an annual reduction in FWI/million miles; and
- the leading safety credential in each market.
CUSTOMERS
Our ambition is to be the most trusted and valued mass transit partner
AIM (THE NX DIFFERENCE)
To deliver our ambition we target:
- industry-leading customer scores in: net promoter
(or equivalent); value for money; and reliability; - growing organic patronage or customers in each division; and
- the industry’s best and easiest to integrate customer platforms.
Governance
Our ambition is to be the leader in every market we operate in, trusted to deliver service excellence, consistently.
