Media contacts

Coach customer information

Please note if you are a UK coach customer seeking help or information about your ticket or our services, please call the UK Coach customer service teams (available 24 hours a day, 7 days a week) on the numbers below:

Call 0871 781 8181 for

  • Amendments
  • Bookings
  • General travel enquiries

Note: Calls to this number cost 10p/min (plus network extras from mobiles).

Call 0371 781 8181 for

  • After sales enquiries
  • Assisted travel
  • Cancellations
  • Complaints
  • On the day travel
  • Refunds
  • Validations

Note: Calls to this number are charged at a local rate.

For all other divisional customer services contact details please click here.

The media team is not able to transfer your call to the customer service teams, nor does it have access to customer booking systems or information, therefore we ask that you please use the correct customer service contact number(s) provided on the link above.


Media relations contacts

National Express operates a 24/7 media relations service every day of the year.

Office hours: Media enquiries should be directed to the relevant business area via the numbers below.
Out of office hours: An on-call service operates for urgent media enquiries. Details for each business are listed below.

National Express Group 
Anthony Vigor, Director of Policy and External Affairs  
Tel: 0121 460 8401

Financial or corporate PR enquiries can also be directed to:

Rebecca Mitchell
Tel: 020 7379 5151

National Express UK Bus
Jack Kelly, Head of External Communications - UK Bus
Tel: 0121 460 8867
Out of office hours: 07768 557 592 (media enquiries only)

National Express UK Coach 
Roz Golds, Head of Media - UK Coach & Eurolines
Tel: 0121 460 8419
Out of office hours: 07768 557 592 (media enquiries only)

David Wrottesley, Media Manager - UK Coach & Eurolines
Tel: 0121 460 8611
Out of office hours: 07768 557 592 (media enquiries only)

Chris Atkinson, Communications & Stakeholder Manager
Tel: 020 7444 1868
Out of office hours: 07557 587 807 (media enquiries only)

ALSA - Spain
Pablo Gomara, Communications Director
Tel: +34 917 546 506


National Express Corporation (Durham School Services, Petermann and Stock Transportation)
Carina Noble, Vice President of Communications
Tel: +1 630 806 0152

Molly Hart, PR and Media Manager


National Express Transit
Brian A Sullivan, Chief Marketing Officer 
Tel: +1 513 322 8702

The postal address for the UK team is:
The Communications Team
National Express House
Birmingham Coach Station
Mill Lane
B5 6DD