Contact us

Contacting the right team who can help you

We are determined to provide you with the right support and help to deal with your query. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses.

If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query.

National Express Coaches

For tickets, help with an existing booking and information about our coach services:

Use our online help centre to get answers to frequently asked questions or send an email:

Call 0871 781 8181 for:

  • Amendments
  • Bookings
  • General travel enquiries

Note: Calls to this number cost 10p/min (plus network extras from mobiles).

Call 0371 781 8181 for:

  • After sales enquiries
  • Assisted travel
  • Cancellations
  • Complaints
  • On the day travel
  • Refunds
  • Validations

Note: Calls to this number are charged at a local rate.

Write to us at:

National Express UK Coach Customer Services
National Express House
Mill Lane
B5 6DD


National Express West Midlands

National Express Coventry

National Express Dundee

Midland Metro

For information about our bus services visit:

For bus travel enquiries: Tel: 0871 200 2233 (Traveline)

Send an email to us using the bus online contact form

Talk to us, good or bad. We want to hear from you.

Call 0121 254 7272

Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry and Dundee, as well as the Midland Metro tram.
The team on this number cannot deal with enquiries about National Express coach services.

Write to us at:
National Express UK Bus Customer Relations
51 Bordesley Green
B9 4BZ


For information about c2c rail services visit:


Tel: 08456 014 873

Write to us at: 
c2c Customer Relations
Freepost ADM3968

National Rail enquiries

For further assistance on national rail services:
Tel: 08457 48 49 50 (National Rail Enquiries)



For information about ALSA's services visit: or

Use ALSA's online help centre to get answers to frequently asked questions

Write to us

ALSA Customer Care Service
Servicio de Atención al cliente.
C/ Miguel Fleta Nº 4
28037 Madrid (España)


Customer Service: (+34) 91 327 05 40  (Open 08:00 - 24:00)

Send an email using the ALSA online contact form


Group Registered Office

National Express Group PLC
National Express House
Mill Lane
B5 6DD
Registered No: 2590560


Main Switchboard Tel: 08450 130130

If you are a customer with a enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.


You can also write to Dean Finch, Group Chief Executive at the following address:

Dean Finch
Group Chief Executive
National Express Group PLC
3rd Floor
60 Charlotte Street