Coach customer information
Please note if you are a UK coach customer seeking help or information about your ticket or our services, please call the UK Coach customer service teams on the numbers below:
Call 0871 781 8181 for
- Bookings
- General travel enquiries
Note: Calls to this number cost 13p/min plus your telephone company's access charge. Opening hours are 10:00-18:00, seven days a week.
Call 0371 781 8181 for
- Amendments
- After sales enquiries
- Assisted travel
- Cancellations
- Complaints
- On the day travel
- Refunds
- Validations
Note: Calls to this number are charged at local rate. Opening hours are 08:00-22:00, seven days a week.
For all other divisional customer services contact details please click here.
The media team is not able to transfer your call to the customer service teams, nor does it have access to customer booking systems or information, therefore we ask that you please use the correct customer service contact number(s) provided above.
Media relations contacts
National Express operates a 24/7 media relations service every day of the year. An on call service operates for urgent media enquiries out of office hours.
We have business-specific media relations contacts in each division - please see individual contact details below
National Express Coach
Paula Mitchell, Head of Media
Tel: 0121 460 8419
Out of office hours: 07768 557 592 (media enquiries only)
Email: paula.mitchell@nationalexpress.com
National Express West Midlands & National Express Coventry
Ali Bell, Head of External Communications
Tel: 0121 460 8867
Out of office hours: 07768 557 592 (media enquiries only)
Email: ali.bell@nationalexpress.com
Nikki Houghton, Communications Manager
Tel: 0121 460 8417
Out of office hours: 07768 557 592 (media enquiries only)
Email: nicola.houghton@nationalexpress.com
Xplore Dundee
Julianne Robertson, Communications Manager - Xplore Dundee
Tel: 01382 201 121 ext 243
Out of office hours: 07768 557 592 (media enquiries only)
Email: julianne.robertson@nationalexpress.com
ALSA - Spain
Pablo Gomara, Communications Director
Tel: +34 917 546 506
Email: pgomara@alsa.es
National Express LLC (Durham School Services, Petermann, Stock Transportation and National Express Transit)
Carina Noble, Vice President of Communications
Tel: +1 630 806 0152
Email: carina.noble@nellc.com
Ed Flavin, Director, Corporate Communications
Tel: +1 630 821 9106
Email: Edward.Flavin@nellc.com
Bahrain Public Transport Company
Ahmed Ahmed, Marketing and Communications Manager
Tel: +973 663 11111
Email: media@bahrainbus.bh
Naional Express Group financial and corporate PR
Maitland
James McFarlane
Tel: 020 7379 5151
Email: natexp-maitland@maitland.co.uk