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Media contacts

Coach customer information

Please note if you are a UK coach customer seeking help or information about your ticket or our services, please call the UK Coach customer service teams on the numbers below:

Call 0871 781 8181 for

  • Bookings
  • General travel enquiries

Note: Calls to this number cost 13p/min plus your telephone company's access charge. Opening hours are 10:00-18:00, seven days a week.

Call 0371 781 8181 for

  • Amendments
  • After sales enquiries
  • Assisted travel
  • Cancellations
  • Complaints
  • On the day travel
  • Refunds
  • Validations

Note: Calls to this number are charged at local rate. Opening hours are 08:00-22:00, seven days a week.

For all other divisional customer services contact details please click here.

The media team is not able to transfer your call to the customer service teams, nor does it have access to customer booking systems or information, therefore we ask that you please use the correct customer service contact number(s) provided above.

 



Media relations contacts

National Express operates a 24/7 media relations service every day of the year. An on call service operates for urgent media enquiries out of office hours.

We have business-specific media relations contacts in each division - please see individual contact details below

National Express Coach & National Express Transport Solutions

Paula Mitchell, Head of Media
Tel: 0121 460 8419
Out of office hours: 07768 557 592 (media enquiries only)
Email: paula.mitchell@nationalexpress.com

National Express West Midlands, National Express Coventry & National Express Accessible Transport

Ali Bell, Head of External Communications 
Tel: 0121 460 8867
Out of office hours: 07768 557 592 (media enquiries only)
Email: ali.bell@nationalexpress.com

Nikki Houghton, Communications Manager 
Tel: 0121 460 8417
Out of office hours: 07768 557 592 (media enquiries only)
Email: nicola.houghton@nationalexpress.com

 

ALSA - Spain

Pablo Gomara, Communications Director
Tel: +34 917 546 506
Email: pgomara@alsa.es

National Express LLC (Durham School Services, Petermann, Stock Transportation and National Express Transit)

Carina Noble, Vice President of Communications
Tel: +1 630 806 0152
Email: carina.noble@nellc.com

Ed Flavin, Director, Corporate Communications
Tel: +1 630 821 9106
Email: Edward.Flavin@nellc.com   

Bahrain Public Transport Company

Ahmed Ahmed, Marketing and Communications Manager
Tel: +973 663 11111
Email: media@bahrainbus.bh

 

Naional Express Group financial and corporate PR


Maitland
James McFarlane
Tel: 020 7379 5151
Email: natexp-maitland@maitland.co.uk

Mailing address

The Communications Team
National Express Group
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD

National Express Group

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 579 million journeys on our services in 2020.

National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560.

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