Contacting the right team who can help you
We are determined to provide you with the right support and help to deal with your query. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses.
If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query.
National Express Coaches
For tickets, help with an existing booking and information about our coach services visit: www.nationalexpress.com
Use our online help centre to get answers to frequently asked questions or send an email: www.nationalexpress.com/help
Call: 0871 781 8181 for
- Bookings
- General travel enquiries
Note: Calls to this number cost 13p/min plus your telephone company's access charge. Opening hours are 10:00-18:00, seven days a week.
Call: 0371 781 8181 for
- Amendments
- After sales enquiries
- Assisted travel
- Cancellations
- Complaints
- On the day travel
- Refunds
- Validations
Note: Calls to this number are charged at local rate. Opening hours are 08:00-22:00, seven days a week.
Write to us at:
National Express UK Coach Customer Services
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD
You can also write to Chris Hardy, National Express Coach Managing Director at:
Chris Hardy
Managing Director
National Express Coach
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD
National Express West Midlands
National Express Coventry
Xplore Dundee
Midland Metro
For information about our bus services visit: www.nxbus.co.uk
Send an email to us using the bus online contact form
Talk to us, good or bad. We want to hear from you.
Call: 0121 254 7272
Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry and Dundee, as well as the Midland Metro tram.
The team on this number cannot deal with enquiries about National Express coach services.
Write to us at:
National Express UK Bus Customer Relations
51 Bordesley Green
Birmingham
B9 4BZ
ALSA
For information about ALSA's services visit: www.alsa.es or www.alsa.ma
Use ALSA's online help centre to get answers to frequently asked questions.
Send an email using the ALSA online contact form.
Call: (+34) 91 327 0540
Write to us at:
ALSA Customer Care Service
Servicio de Atención al cliente
C/ Miguel Fleta No4
28037 Madrid (España)
National Express Germany
For information about National Express Germany's services visit: www.nationalexpress.de
Send emails to kundendialograil@nationalexpress.de or use our online contact form.
Call: (+49) 221 13 999 444
Write to us at:
National Express Rail GmbH
Maximinenstraße 6
50668 Köln (Germany)
Group Registered Office
National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD
Registered No: 2590560
Main Switchboard Tel: 08450 130130
Note: Calls to this number cost 3p/min plus your telephone company's access charge.
If you are a customer with a enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.