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Contact us

Contacting the right team who can help you

We are determined to provide you with the right support and help to deal with your query. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses.

If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query.

National Express Coaches

For tickets, help with an existing booking and information about our coach services visit: www.nationalexpress.com

Use our online help centre to get answers to frequently asked questions or send an email: www.nationalexpress.com/help

Call: 0871 781 8181 for

  • Bookings
  • General travel enquiries

Note: Calls to this number cost 13p/min plus your telephone company's access charge. Opening hours are 10:00-18:00, seven days a week.

Call: 0371 781 8181 for

  • Amendments
  • After sales enquiries
  • Assisted travel
  • Cancellations
  • Complaints
  • On the day travel
  • Refunds
  • Validations

Note: Calls to this number are charged at local rate. Opening hours are 08:00-22:00, seven days a week.

Write to us at:

National Express UK Coach Customer Services
National Express House
Mill Lane
Digbeth
Birmingham 
B5 6DD

You can also write to Chris Hardy, National Express Coach Managing Director at:

Chris Hardy
Managing Director
National Express Coach
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD


 

National Express West Midlands

National Express Coventry

Xplore Dundee

For information about our bus services visit: www.nxbus.co.uk

Send an email to us using the bus online contact form

Talk to us, good or bad. We want to hear from you.

Call: 0121 254 7272


Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry and Dundee.
The team on this number cannot deal with enquiries about National Express coach services.

Write to us at:

National Express UK Bus Customer Relations
51 Bordesley Green
Birmingham 
B9 4BZ


 

ALSA

For information about ALSA's services visit: www.alsa.es or www.alsa.ma

Use ALSA's online help centre to get answers to frequently asked questions.

Send an email using the ALSA online contact form.

Call: (+34) 91 327 0540 

Write to us at:

ALSA Customer Care Service
Servicio de Atención al cliente
C/ Miguel Fleta No4
28037 Madrid (España)


 

National Express Germany

For information about National Express Germany's services visit: www.nationalexpress.de

Send emails to kundendialograil@nationalexpress.de or use our online contact form.

Call: (+49) 221 13 999 444

Write to us at:

National Express Rail GmbH 
Maximinenstraße 6
50668 Köln (Germany)  

 


 

Group Registered Office

National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham 
B5 6DD
Registered No: 2590560

Main Switchboard Tel: 08450 130130

Note: Calls to this number cost 3p/min plus your telephone company's access charge.

If you are a customer with a enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.

National Express Group

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 882 million journeys on our services in 2017.

National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560.

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