Carolyn Flowers

Independent Non-Executive Director

Carolyn Flowers

BOARD APPOINTMENT

June 2021

COMMITTEES

Key strengths:

Carolyn has held several significant leadership roles in the North American passenger transport industry, in both the private and public sectors. She served for many years as Chief Operations Officer for Los Angeles Metro, following which she worked for a number of US State Transit Authorities and the US Federal Transit Administration. She currently serves on several transportation industry and trade non-profit boards and advises on US infrastructure development at InfraStrategies.

Key strengths in supporting the Company’s strategy:

  • Deploys her significant experience of and expertise in North American transit operations to support and challenge executive management in applying the Company’s consolidate and compound customer proposition as comprised in its Evolve strategy to the Company’s North American transit business 
  • Uses her experience of being a customer of North American transit services to support executive management and the Company on its pathway to achieving the most satisfied customer outcome of its Evolve strategy

Current external appointments: 

  • Partner and Managing Principal, InfraStrategies LLC
  • Independent Director, CirclePoint

Business model

We believe that the Group has created a number of value drivers that differentiate us from our peers as a leading operator in this critical sector. 

Our strategy

Three strategic priorities drive the business forward

What we do

National Express Group is a leading international public transport operator, diversified internationally and by business area.